Apprentice Administration Assistant

Nottingham University Hospitals NHS Trust
£10,400 a year £200 per week in first 12 months, then national minimum wage
Closing date
4 Jun 2023

View more

An exciting opportunity is now available for an Administrative Apprentice to join the Learning & Development team.

We are looking for someone that is motivated, with excellent customer service & communication skills that can provide administrative and system support to the wider team and our 17,000 colleagues across Nottingham University Hospitals (NUH). Via a Helpdesk, face to face and central inbox system.

The successful applicant will also be someone who likes having a variety of office working and setting up training rooms and equipment for our service users.

As part of the apprenticeship package, you will have the opportunity to achieve a Level 2/3 in Customer Service whilst gaining the experience you need to take the next step into your career.

Main duties of the job

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

General office and administration support service to the administrative team

Responding to Helpdesk queries through a Helpdesk and central inbox system.

Take ownership for the Training rooms ensuring they are set up in a timely manner for the day's room bookings and activities including:
  • Opening divider doors
  • Moving chairs
  • Setting up of tables
  • Room layouts as required
  • Ensuring room equipment is functioning and set up correctly
  • Assisting room users with technical issues
  • Maintaining general room cleanliness and notification of any issues

Undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post, etc.

To assist with the ordering of supplies as appropriate.

About us

Please note that the UK government require non-UK nationals to have lived in the UK for 3 years to be eligible for apprenticeship funding.

We are a small but warm and friendly team.

We are looking for someone to work with us who will thrive in a busy environment alongside other Helpdesk colleagues.

You will be able to prioritise tasks effectively to respond to customers at NUH, which are the staff that work within the Trust.

Job description

Job responsibilities

Please familiarise yourself with the Job Description and Person Specification attachments located within the supporting documents section of this advert. These documents will provide an overview of the role and person requirements.

This role is fixed term for 15 months.

Person Specification



  • English, Maths and ICT GCSE Level C or above


  • QCF in business administration level 1 or customer care or equivalent



  • Experience of using Microsoft Word and Excel at a basic level
  • Able to write an email responding to a query in a professional manner


  • Previous experience of working within an administrative setting is desirable in either a paid or voluntary capacity but not essential

Communication and relationship skills


  • Good communication skills
  • Able to provide and receive routine information orally, to inform colleagues, and customers
  • Able to provide information to manager and colleagues (orally and electronically) as required and answers routine queries from staff/customers
  • Able to communicate effectively with colleagues and customers both face to face and in writing
  • Able to take telephone calls in a professional manner and following up actions as set out in own role

Analytical and Judgement skills


  • Ability to work in a non-discriminatory manner to ensure equal opportunities and the capability to work sensitively with a diverse group of people
  • Able to make judgements involving straightforward facts or situations. Able to make judgments concerning own work
  • Able to solve customer queries in regards to training room equipment and escalate where needed
  • Able to make judgments concerning own work.

Planning and Organisation Skills


  • Good organisational skills
  • Good attendance/time keeping
  • Able to organise own day to day work tasks or activities when workload is allocated
  • Is able to use tools to assist with own work load such as electronic diary system

Physical skills


  • Able to set up and close down training rooms which involve lifting & carrying chairs and equipment.

Other requirements specific to the role (e.g. be able to drive or work shifts


  • You will have a genuine interest in a career working in services for people
  • Able to work flexibly in terms of early starts and late finishes
  • Able to work across all NUH campuses travelling via the Medilink

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Nottingham University Hospitals NHS Trusts


Nottingham University Hospitals

Hucknall Road



Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert