Operational Lead Manager

East London NHS Foundation Trust
Houghton Regis
£50,952 to £57,349 a year Per annum
Closing date
3 Jun 2023

View more

Other Health Profession
Band 8A
Contract Type
Full Time
As the Operational Lead manager for Luton and South Bedfordshire Crisis Resolution and Home treatment team you will be expected have managerial responsibility of the service as well as developing and maintain key relationships with other stake holders.

Main duties of the job

To ensure there are effective systems that supports the provision of high quality care and treatment to an identified group of patients.

Foster a learning care environment that teaches, develops, and supports staff to fulfil their role requirements.

To manage and organise work as required.

Take responsibility for the development and delivery of evidence based practice for service users with complex needs, ensuring that it supports and reflects service user individual needs, Trust objectives and professional guidance.

Lead on creating an environment that promotes critical reflection to improve care outcomes utilising evidence based practice and embedding QI.

Develop ways in which to receive service user and partner feedback and adapt service provision accordingly.

Ensure that high quality care provision with highly complex service users and groups is provided.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations

Job description

Job responsibilities

Ensure that the ward functions as an integral part of the Directorates services.

Effective communication with all relevant personnel both internal and external to the Trust.

To practice within professional guidelines and promote professional practice in clinical area.

To ensure continuous personal development through the utilisation of regular supervision, annual appraisal and training where appropriate.

Maintain quality care provision within the service budget including rota management.

Person Specification

Education/ Qualification/ Training


  • Registered Nurse (Mental Health) OR Registered Nurse (Learning Difficulty) OR Registered Nurse (Adult)
  • Masters qualification or equivalent experience


  • Specialist Area Training
  • Evidence of Leadership / Management Training
  • Relevant teaching or assessing qualification



  • Experience of working within or managing crisis care services
  • Experience of working as a clinical lead in a mental health environment at band 7 level or above
  • Experience of leading and working with a multidisciplinary teams
  • Minimising clinical risk and reducing restrictive practices
  • Experience of providing individualized and culturally sensitive care
  • Developing a reflective learning culture
  • Experience of managing budgets
  • Knowledge and experience of managing complex safeguarding practices


  • Evidence of quality improvement

Knowledge and Skills


  • Sound knowledge and understanding of the Mental Health Act (1983/ 2007/ 2014/5), Care Act (2014), Autism Act (2009) & ', relevant national standards, STPs, NHS Five year forward view aims (2015), NHS Long-Term Plan (2019), No Health without Mental Health (2011) and other relevant national policies.
  • Good working knowledge of good quality crisis care offer in line with accredited service i.e. HTAS
  • Excellent verbal and written communication skills
  • Ensuring team/service high quality care including documentation
  • Proven track record of implementation of strategy, change management and practice development
  • Emotional Intelligence and Personal Resilience NMC Code of Conduct
  • Excellent clinical skills with complex service users and their care
  • Current Developments in nursing
  • Promotion of high quality supervision and reflective practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East London NHS Foundation Trust


Luton Crisis Resolution Team, Townsend Court

Mayer Way

Houghton Regis


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