Maternity Services Experience Engagement Lead

East and North Hertfordshire NHS Trust
£43,742 to £50,056 a year per annum
Closing date
8 Jun 2023

View more

Other Health Profession
Band 7
Contract Type
Full Time
Job summary

We are recruiting for a Maternity Services Experience Engagement Lead who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post holder will contribute to the development of a maternity services strategy that maximises the positive experience of patients and their families at East and North Hertfordshire NHS Trust.

The post holder will also strive to ensure that service users are included in the co-production of services and that they can confidently make choices about their care to enable the monitoring and enhancement of the experience for them and their families.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

The post holder will contribute to the development of a maternity services strategy that maximises the positive experience of patients and families at East and North Hertfordshire NHS Trust.

Ensure that service users are included in the co-production of services and that they can confidently make choices about their care to enable the monitoring and enhancement of the experience of service users and their families.

The post holder will work and liaise with the Maternity Voices partnership (MVP) and Local Maternity and Neonatal System (LMNS) to coproduce services which reflect the feedback from patients and enhance personalisation of the service and shared decision making.

Co-ordinate and monitor progress against the overarching improvement plan for patients experience within the maternity services.

Evaluate experience by use of the feedback tools, working alongside and liaising with the Patient Advice Liaison Service (PALS) department to enable the triangulation of feedback and reporting systems.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification



  • Registered Midwife
  • Broad clinical experience relevant to the post
  • Evidence of Continuing Professional Development


  • Complaints and concerns training
  • Local resolution meeting (LRM) training
  • Risk management training



  • Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands
  • Demonstrate a strong sense of personal and team accountability coupled with a clear understanding of the boundaries around delegated authority
  • Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
  • A good understanding of the changing NHS environment
  • Evidence of experience of conflict resolution
  • Experience of working in partnership with clinical and managerial colleagues
  • Experience of conducting complex complaint investigations
  • Experience of developing and implementing systems to improve clinical outcomes, performance and efficiency
  • Experience of interpreting data in a variety of different formats
  • Experience of report writing
  • Experience of leading and managing staff


  • Experience of chairing meetings



  • Ability to enthuse, motivate and involve individuals and teams, and ensure they understand the Trust's and your performance expectations
  • Ability to deal confidently with staff at all levels of an organization
  • o A commitment to improving women services through an ability to sustain a clear performance focus on achieving demanding goals
  • Well -developed interpersonal skills with the ability to work with a range of professionals
  • Ability to make decisions and solve complex problems
  • Excellent leadership, Influencing and motivational skills
  • Excellent abilities in concise and accurate report writing and presentation of information
  • Excellent verbal & written communication skills
  • Excellent interpersonal skills
  • Proficient in the use of MS Office applications: Microsoft Word, Outlook, Access, Explorer, PowerPoint and Excel
  • Knowledge and understanding of professional standards and requirements
  • The ability to maintain and respect confidentiality - Information Governance, Issues of confidentiality (Data Protection, Freedom of Information Act, Caldicott)
  • Developing & delivering training programs
  • Strong sense of commitment to openness, honesty and integrity in undertaking the role
  • Ability to work as part of a team


  • Able to negotiate and influence at an organisational level and externally with a range of stakeholders
  • Excellent communication skills at all levels, confident when speaking in public and at large meetings

Other Requirements


  • Commitment to continuous improvement activities
  • Positive attitude toward change
  • Commitment to staff development
  • Occasional flexibility to work outside of normal office hours (e.g. to attend meetings with divisional representatives)
  • Demonstrable enthusiasm and commitment to Improvement focused on women's experience
  • Resilience and ability to get the job done
  • Complete finisher working to tight deadlines
  • Kind and compassionate
  • Self-motivated, can organise & prioritise work using own initiative
  • Excellent time management skills
  • Can work to deadlines whilst maintaining a high standard
  • Methodical & systematic approach to work, involving close attention to detail
  • Maintaining a professional appearance

Any attachments will be accessible after you click to apply.


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