Customer Service Apprentice - Plastic Surgery

University Hospitals Plymouth NHS Trust
£10,296 a year Per Annum
Closing date
7 Jun 2023

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To provide clerical and administrative support to Plastic Surgery service line.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

  • To follow Trust procedures for the requesting of patient casenotes in time to ensure adequate preparation and ensuring that the Patient Document Tracing (PDT) system is kept up to date with the movement of patient casenotes both into and out of the department.
  • To assist teams with sending out letters. Letters will be sent to patients, GP's, and other health professionals.
  • Carry out administration tasks as appropriate, this includes printing, photocopying, scanning, filing, collating information.
  • To assist with adhoc urgent administration requests

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Job description

Job responsibilities

  • Requesting and Tracing Notes for filing.
  • General Filing within the Department.
  • Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trust guidelines.
  • Opening the post and distributing within the Department.
  • Distribution of notes to be sent to and received from coding.
  • Locating notes within the Department to trace and place in post for other Departments.
  • Daily collection of clinics from clinical areas, trace them in and store them alphabetically in the office.
  • Printing of referrals from Referrals inbox and distributing to appropriate consultants.
  • Preparing notes to be sent to Rowan House for operating lists.
  • Transcribing of letters from Big Hand and filing in notes once approved.
  • General administration and support for the Medical Secretaries.

Person Specification



  • Previous demonstrable customer service
  • Self-motivated with a cheerful disposition

Work Based Knowledge


  • Demonstrable experience of team working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

University Hospitals Plymouth NHS Trust


Derriford Hospital

Derriford Road



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