Deputy Operations Director, Surgical Division

Hampshire Hospitals NHS Foundation Trust
£83,571 to £96,376 a year Per Annum
Closing date
31 May 2023

View more

Other Health Profession
Band 8D
Full Time
Job summary

As the Deputy Operations Director for Surgical Services at Hampshire Hospitals NHS Foundation Trust, you will coordinate a division which includes over 1,900 clinical and operational staff with an annual income of �159 million.

With a team of six Operational Service Managers for each of the Division's business units, you will be responsible for the day-to-day operational leadership and management of clinical and non-clinical surgical services across three hospital sites.

The role involves working closely with the Divisional Operations Director, Clinical Directors, Clinical Matrons and Operational Service Managers to deliver safe, effective and high quality clinical services.

Main duties of the job

The role involves working closely with the Divisional Operations Director, Clinical Directors, Clinical Matrons and Operational Service Managers to deliver safe, effective and high quality clinical services.

Deputise for the Divisional Operations Director in his/her absence or where directed.

Lead accountability for the performance management of all KPIs, including Financial and Access Targets, HR, Quality and Governance targets relating to the Division.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 across Hampshire and parts of West Berkshire.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

Job description

Job responsibilities

Divisional Board

Contribute to the development of Divisional strategy and ensure the Divisional Board is fully briefed and supported in operational, governance and performance matters.

Contribute to the Foundation Trusts strategic aims and ensure the achievement of strategic objectives/deliverables for the Division.

Financially accountable to the Operations Director for implementing services across the Division in line with the Foundation Trusts financial strategy.

Responsible for contributing to and developing Foundation Trust policies and implementing these in the Division.


Ensure key national and local performance targets are achieved by the relevant divisional business units by planning resources linked to the Foundation Trust Business Plan and Service Level Agreements.

To work closely with the Operations Director to ensure the Division meets annual accountability agreements, Divisional corporate objectives and delivery programmes.

To ensure that resources are allocated appropriately within the Division as necessary to meet the strategic deliverables/performance targets.

Ensure appropriate systems and procedures are in place within the Division to support the Trusts financial and Human Resources agendas.

Advise the Divisional Board on the Foundation Trusts projected and actual performance and clinical indicators.

To ensure there are robust systems in place allowing follow up action/learning from Governance issues across the Division, including trend analysis, identification of risks/improvements required.

Ensure the Care Quality Commission and other Core Standards are implemented across the Division.

Ensure services are patient centred and that a culture of continuous quality and service improvement is created and embedded.

Ensure the Division develops approaches to involve patients/public in service planning.

Identify approved commercial opportunities to develop business and income growth for the Division and support the development of robust business cases for approval.

Establish a performance framework within the Division to meet the Foundation Trusts performance review requirements and to track Divisional objectives. Prepare and submit performance reports as requested.

Operational Management

Work with all Divisional Leads to co-ordinate all clinical services across the Division and the Trust and ensure these run smoothly and efficiently and within agreed resources.

Anticipate and develop plans, working as part of the appropriate Trust/Division Governance structure and working groups for managing activity, demand and capacity pressures.

Responsible for effective staff involvement and communication strategies and working relationships across the Division.

Responsible for overseeing the effective support and development of Divisional staff, reviewing information on training needs and performance management strategies.

Ensure service areas across the Division and in conjunction with other Divisions have agreed contingency and escalation procedures in place to ensure business continuity.

Participate on the on-call rota as required.


To support and contribute to a style and approach to working based upon excellent communications, openness and the improvement of both managerial and patient service performance.

To work in partnership with colleagues and partner organisations to develop service improvement plans, to ensure service improvement targets are delivered.

To develop the capacity and capability of individuals within the Division to enable them to transform services and to plan and manage change for the benefit of patients and the public.

To contribute to the development and delivery of the Public and patient Involvement Strategies.

Develop the use of information to inform service delivery and planning within the Division.


To ensure adherence to the highest possible standards of probity and professional behaviour at all times.

To communicate effectively both internally and externally as an ambassador or representative for the Foundation Trust.

To personally update and keep abreast of professional and organisational developments within the NHS.

To comply with the provisions of the NHS Code of Conduct for Manager

Person Specification

Training & Qualifications


  • Educated to degree or equivalent professional qualification
  • Evidence of continued management learning and development
  • Evidence of in-depth professional knowledge in a number of disciplines and systems gained over an extended period through training and experience


  • Management Qualification
  • Project management training or equivalent

Experience & Knowledge


  • Experience of managing complex services and team
  • Track record of delivering and meeting key operational targets
  • Track record of effective management of financial and human resources
  • Evidence of use of analytical and problem-solving skills in resolving difficult problems and the management and measurement of improved performance
  • Knowledge and application of change management/organizational development tools and techniques for assessing and improving service delivery

Other Requirements


  • Strong leadership skills with the ability to manage, motivate and inspire
  • Ability to manage successfully, a diverse and complex range of responsibilities, frequently working under pressure
  • Ability to delegate and empower others
  • Sensitivity, flexibility and resilience

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