Service Manager - Endoscopy

East Kent Hospitals University NHS Foundation Trust
£43,742 to £50,056 a year per annum
Closing date
2 Jun 2023

View more

Other Health Profession
Band 7
Contract Type
Full Time
To fundamentally support the Deputy General Manager in the day to day operational management of Trust wide services providing visible site leadership alongside senior management teams.

Main duties of the job

Contribute to the formulation and implementation of service delivery plans, patient pathways, annual business plan and activity and income plans to ensure quality services are developed and maintained.

Work with the senior management team to produce, revise and update policies and procedures to establish and maintain high standards of working practice.

Undertake a range of service improvement projects and required delegated duties. This will include the development of Cost Improvement Progammes schemes to ensure efficiencies but also supporting the patient flow on each site with the management team.

Deputise for the Deputy General Manager in any aspects relating to the service for both the emergency pathways and the elective/outpatient pathways.

About us

The organisation is currently launching its new improvement focus in the form of an improvement system called We Care. The We Care System is a fundamentally new model that the organisation will be shifting to, it champions empowerment, promotes innovation and will bolster the connection and collaboration of staff throughout the organisation.

The We Care System utilises a multi-layered approach to improvement allowing staff to develop and produce a variety of ideas to combat the issues and problems that have been identified. The system allows for the deployment of:
  • Strategic Initiatives which are long term projects and focus led and driven by our executive
  • Trust Priority Improvement Projects which are short term projects allocated to a range of project teams made up from our staff groups focusing on impacting our True North metrics and breakthrough objectives

Job description

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.

Person Specification



  • Experience (equating to a minimum of 3 years) in operational role working in a complex, multi sited, and multi professional organisation.
  • Previous experience of managing challenging targets within tight deadlines
  • Previous experience of managing a range of staff groups.
  • Proven track record of delivering projects to time and within budget.


  • Previous NHS experience
  • Operational experience within acute trust within a specialty



  • Ability to use computer software to develop and create reports, databases and spreadsheets and update these to provide the information required.
  • Demonstrable ability to manage conflict, influence and negotiate.
  • Able to monitor and manage budgets.
  • Good Analytical & Judgement Skills



  • Management processes and procedures
  • Knowledge of budgetary systems
  • Knowledge of how to draft reports


  • Knowledge of organisational structure and operating policies
  • Knowledge of PAS
  • Knowledge of business case procedures



  • Management Qualification
  • Educated to Degree level with evidence of continuous professional development or equivalent experience


  • Project Management Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust


William Harvey HospitaL

Kennington Road


TN24 0LZ

Any attachments will be accessible after you click to apply.


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