Service Manager Inpatients KCW urgent care deputy

Central & North West London NHS Foundation Trust
£63,541 to £72,639 a year Per Annum inc HCAS
Closing date
2 Jun 2023

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Other Health Profession
Band 8B
Contract Type
Full Time
Job summary

An exciting opportunity has arisen in St Charles Mental Health Centre as an Inpatients Service Manager.

We are seeking an experienced operational manager with senior-level experience of working in Mental Health Services with a track record of delivering quality and safety within both defined KPI's and financial envelopes.

The post holder will have responsibility for the following teams:
  • ST Charles Mental health centre
  • Line management responsibilities for home treatment teams
  • Ideally, you will be a registered healthcare professional (e.g. Nurse, social worker, OT) with significant managerial leadership experience and qualifications.

The post holder will have excellent support and training development opportunities. This is a role for someone who is energetic and is able to manage a big site. It has 6 wards plus an Hpbos.

Main duties of the job

The service manager will have overall responsibility for the operational, governance, performance and financial management functions of the inpatient services. The service manager will be responsible for ensuring effective and efficient resource utilisation; the delivery of evidence-based service user care and that services are safe for all people that use our services, their families, friends and carers experience of our services.

The service manager is expected to lead in the management of services and ensure performance and quality of the services by:
  • keeping the people who using our services as safe and of high quality by monitoring and maintaining quality standards
  • ensuring local and Trust KPIs are met
  • ensuring that services provide the best possible clinical outcome and are based on evidence-based policies and procedures
  • ensuring sound financial management without compromising service user safety and work in partnership with commissioners and other partners to implement service improvement plans, ensuring we meet or exceed our contractual obligations with commissioners.

We believe that the best health care is delivered by multi-disciplinary teams working well together and in partnership with other teams and services to provide seamless care. The Service manager is responsible for ensuring that all services work effectively by being an effective leader to ensure that all staff are working to the standards which the people using our services deserve.

About us

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patients own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. Were always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee were hoping to find our future leaders and well support our staff by providing opportunities to develop your career.With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more whatever stage of your career you're at, there's always a place for you at CNWL.

Job description

Job responsibilities

The post holder will be based in the CNWL St Charles site and have four acute inpatient wards, two (male & female) Psychiatric Intensive Care Units (PICU), Health Based Place of Safety (HBPOS) K and C Home Treatment Teams. The services are available each day of the year over a 24-hour period.

The service manager role will heavily focus on delivering quality inpatient care. Ensuring the services are CQC complaint. The role will involve supporting KCW bed flow and deputizing for Assistant Director of Urgent care KCW.

The service Manager is required to have strong leadership skills. They will need to support their Matrons and ward Managers to run a clinically effective service. The role will involve supporting services to meet their KPIs and continue to achieve good patient flow.

Person Specification

Education and Qualifications


  • Educated to Masters Degree level or equivalent
  • Recognised senior management training in leadership, policy or strategy
  • Evidence of on-going personal and professional development


  • Management qualification
  • A relevant professional qualification i.e. registered Nurse, HPC registered psychologist, OT or Social Worker
  • Additional relevant Clinical Training or Masters level qualification

Pevious Experience


  • Substantial NHS experience with relevant recent operational experience (including budgetary/financial) at a middle management level.
  • Experience in management of health services, at a middle management level in a health or social care organisation.
  • Proven experience of managing a multi-disciplinary team including senior managers and clinicians
  • Experience of successful interagency partnership working
  • Experience of Managing a Diverse workforce
  • Experience of organising and chairing of small and large steering groups
  • Experience of development and strategic planning and clinical governance development resulting in change management projects/programmes
  • Ability to negotiate complex contracts with the approval of the Senior Manager
  • Excellent presentation skills


  • Adult Social Care Experience
  • Business Management
  • Experience developing information and quality systems



  • Analytical rigour: encourages rigour and provides critical challenge in determining outcomes; Presents data and conclusions in a logical and defensible way; undertakes robust risk and impact management; seeks others' views to test own thinking
  • Decision making: Sensitive to complex political and organisational issues; weighs up available information and applies sound and timely judgement; considers consequences, impacts and implications; decisive in times of change, challenge and ambiguity
  • Communication: builds rapport through consistent, confident and open communication style; routinely checks for understanding to test receipt of messages; energises, convinces and persuades; encourages honesty of message
  • Relationships: awareness of, and works collaboratively with key decision makers in area of operation; promotes partnership and collaborative working within teams; demonstrates the ability to seek out and harness the views and contributions of others
  • Drive for results: Champions measurable achievement of outcomes; makes best use of diverse talent, capabilities and technologies to achieve optimum results; recognises and recovers under delivery; negotiates the prioritisation of work targets and resources
  • Business thinking: Understands external context at national and local level; translates context and purpose to enable teams to see their contribution; encourages teams to consider innovative approaches and review applicability to working environment



  • Self awareness: knows own strengths and weaknesses and empowers others to ensure goals are achieved; adopts a 'can do' approach
  • Self management: demonstrates resilience; recognises the anxieties of others and helps them to manage appropriately; absorbs criticism constructively; recognises and delivers to the 'greater good'
  • Personal integrity: has a strong commitment to openness, honesty, inclusiveness and high standards

Any attachments will be accessible after you click to apply.


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